Outlook email accounts are contained in a profile. A profile is made up of accounts, data files, and settings that specify where your email messages are saved. A new profile is created automatically when you run Outlook for the first time.
It is recommended to setup your Exchange 2010 email account in a new Outlook profile. For more information about profiles, see Create a profile.
Use Outlook automatic account setup for your email
Note: This is the preferred method when the Exchange Autodiscover DNS record is present.
In many cases, Outlook can set up your account for you with only an email address and a password.
- In Outlook, choose the File tab
- Under Account Information, choose Add Account.
- On the Auto Account Setup page, enter your name, email address, and password, and then choose Next.
Note: If you receive an error message after choosing Next, double check your email address and password.
- Choose Finish.
Manually set up an Exchange account
- Outlook 2016
Important: If you're using Outlook 2016, you can't use the manual setup type (Manual setup or additional server types option) for Exchange accounts.
If you've checked your email address and password and verified they're correct, try the following steps in order.
- Check your internet connection by opening a web browser and navigating to one of your favorite sites. If you can browse the web, move on to the next step.
- Try to access your email account using Outlook Web App (OWA). If this works, then the issue is likely either not properly configured Exchange Autodiscover DNS record or with the Outlook program.
- Outlook 2013
To manually configure Microsoft Exchange email account in Outlook 2013, follow the instructions below:
- On the Add New Account dialog box, click Manually configure server settings or additional server types, and then click Next.
- Click Microsoft Exchange, and then click Next.
- On the Server Settings screen, type in the Server box: Outlook.UC2.Chicago.Hostway
- Select the Use Cached Exchange Mode check box.
Important: It is recommended to use Cached Exchange Mode because it gives you a better experience when you use an Exchange account. In this mode, a copy of your mailbox is stored on your computer. This copy provides quick access to your data, and it is frequently updated with the server that runs Microsoft Exchange.
Note: When your Exchange email account is configured to use Cached Exchange Mode, Outlook 2016 and 2013 have a setting to limit the amount of data that is downloaded locally to your computer. This setting can be adjusted using the Mail to keep offline slider. The available options are 1, 3, 6, 12, or 24 months, or All. In the default configuration, depending on the size of your hard disk, Outlook synchronizes only 1, 3, or 12 months of email to your Offline Outlook Data (.ost) file from the Exchange server, however this setting can be changed at any time. If for example your Mail to keep offline setting is set to 12 months and you have email items in your Exchange mailbox that are older than 12 months, those items reside only in your mailbox on the server. For more information, see Change how much mail to keep offline.
- In the User Name box, type your complete Exchange email address.
- Click More Settings to open the Microsoft Exchange dialog box.
- Go to the Connection tab. Under Outlook Anywhere select the Connect to my Exchange Mailbox using HTTP check box and then click Exchange Proxy Settings.
- On the Microsoft Exchange Proxy Settings dialog box use the following Connection settings:
- In the Use this URL to connect to my proxy server for Exchange box, type: owa2010.exchangecentral.net
- Select the Connect using SSL only and Only connect to proxy servers that have this principal name in their certificate check boxes and then type in the box: msstd:owa2010.exchangecentral.net
- Select the check boxes for both On fast networks, connect using HTTP first, then connect using TCP/IP and On slow networks, connect using HTTP first, then connect using TCP/IP.
- Under Proxy authentication settings, select Basic Authentication from the drop-down menu.
- Click OK to save the settings and to return back to previous dialog box.
- Click OK to return back to the Server Settings screen.
- Click Next.
- Click Finish.