Configure Apple Mail (Mac Mail)

This article will help you to set up your Open-Xchange (POP/IMAP) mailbox in Mail (Apple Mail or Mail app) version 10 on macOS Sierra. Please follow the step-by-step configuration instructions below.

This article contains the following sections:

I. IMAP configuration instructions:

1. Open the Mail app

1.1 If you are opening Mail for the first time and you haven’t already set up an email account, you will be prompted to set up one.

1.2 If you're adding an additional account, choose Mail and click Add Account

mac_mail_1.png

2. On the Choose a Mail account provider prompt, select Other Mail Account and then click Continue.

mac_mail_2.png

3. Fill out your Name, Email Address and Password. Then click Sign In

mac_mail_3.png

4. If the mail settings lookup fails and you get an “Unable to verify account name or password” notification, enter the settings below:

  • Email Address: Enter your complete email address
  • User Name: Your full email address
  • Password: The email password you use to sign in to your account.
  • Account Type: IMAP
  • Incoming Mail Server: imap.siteprotect.com
  • Outgoing Mail Server: securesmtp.siteprotect.com

mac_mail_4.png

5. Click Sign In.

6. Select the apps you want to use with this account and click Done. Apple Mail will begin synchronizing all your mail folders.

mac_mail_5.png

7. Settings related to the Outgoing Mail Server. Choose Mail, then Preferences. Click Accounts and then select the account that you want to manage.

The default secure settings for our outgoing mail server securesmtp.siteprotect.com use port number 587 with TLS encryption.

mac_mail_6.png

If a local firewall or your Internet Service Provider (ISP) blocks port 587, you can use an alternative port 465 with SSL encryption.

  • Click Server Settings.
  • Under Outgoing Mail Server (SMTP), uncheck the Automatically manage connection settings check box.
  • Then change the port number from 587 to 465. Leave Use TLS/SSL checked, as it is.
  • Click Save wait for Mail to verify the server settings, then close Mail preferences.

mac_mail_7.png

 

II. POP configuration instructions:

1. Open the Mail app

1.1 If you are opening Mail for the first time and you haven’t already set up an email account, you will be prompted to set up one.

1.2 If you're adding an additional account, choose Mail and click Add Account

mac_mail_1.png

2. On the Choose a Mail account provider prompt, select Other Mail Account and then click Continue.

mac_mail_2.png

3. Fill out your Name, Email Address and Password. Then click Sign In

mac_mail_3.png

4. If the mail settings lookup fails and you get an “Unable to verify account name or password” notification, enter the settings below:

  • Email Address: Enter your complete email address
  • User Name: Your full email address
  • Password: The email password you use to sign in to your account.
  • Account Type: POP
  • Incoming Mail Server: securepop.siteprotect.com
  • Outgoing Mail Server: securesmtp.siteprotect.com

mac_mail_8.png

5. Click Sign In. Your emails will start populating/downloading to the Inbox folder

6. Select Mail, then Preferences.

mac_mail_9.png

7. Click Accounts and then select the account that you want to manage

8. Settings related to the Incoming Mail Server:

The POP accounts have the option to Remove copy from server after retrieving a message. By default, this option is enabled and configured to remove your emails from the server after one week. Using this configuration Apple Mail will download your Inbox folder emails to your Mac and then after one week will delete them on the mail server. Therefore, you will not see your Inbox messages in Open-Xchange webmail.

It is recommended to disable this option. On the Account Information tab, uncheck Remove copy from server after retrieving a message.

mac_mail_10.png

 

9. Settings related to the Outgoing Mail Server:

The default secure settings for our outgoing mail server securesmtp.siteprotect.com use port number 587 with TLS encryption.

mac_mail_11.png

If a local firewall or your Internet Service Provider (ISP) blocks port 587, you can use an alternative port 465 with SSL encryption.

  • Click Server Settings.
  • Under Outgoing Mail Server (SMTP), uncheck the Automatically manage connection settings check box.
  • Then change the port number from 587 to 465. Leave Use TLS/SSL checked, as it is.
  • Click Save wait for Mail to verify the server settings, then close Mail preferences.

 

Was this article helpful?
4 out of 4 found this helpful

Have more questions? Contact our support instantly via Live Chat