[Resolved] Service Incident - June 10, 2017 - Exchange/Sharepoint 2003

IMPACT

MS Exchange customers may experience issues sending and receiving mail.

MS Exchange 2007/10 are not affected, OpenXchange customers are not affected.

 

SUMMARY

June 10, 2017 - 01:34 PDT - Issue reported

June 10, 2017 - 02:43 PDT - Root cause Identified

June 10, 2017 - 03:28 PDT - Primary functions transitioned to backup infrastructure server. Service might still be degraded.

June 11, 2017 - 03:19 PDT - Engineers working on replacing primary infrastructure server for legacy HEX 2003 environment.

June 12, 2017 - 07:05 PDT - Primary and backup infrastructure servers functioning properly. We are currently working on restoring all services related to the HEX 2003 environment.

June 13, 2017 - 10:46 PDT - Email flow has been restored and sending/receiving works fine.

 Engineers are currently working on resolving the SiteControl errors issue.

Status:  Resolved

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