Configure Gmail app on Android Mobile Device (Phones, Tablets)

In this help article you will find step-by-step instructions how to set up your Open-Xchange (POP/IMAP) mailbox on your Android device using the Gmail app.

This article contains the following sections:

I. IMAP configuration instructions:

1. Open the Settings app on your device. Find the section for Accounts and tap on it.

email_android-115000880124-1.png

 

2. Then tap Add Account.

email_android-115000880124-2.png

 

3. Tap Personal (IMAP).

email_android-115000880124-3.png

 

4. On the Add your email address screen, enter your email address and tap Next.

email_android-115000880124-4.png

 

5. On the next screen, enter your password and tap Next.

email_android-115000880124-5.png

 

6. On the Incoming server settings screen, enter the following information. Then tap Next.

Username: Your full email address
Password: The email password you use to sign in to your account.
Server: imap.siteprotect.com

email_android-115000880124-6.png

 

7. The Gmail app will verify if your incoming server settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

email_android-115000880124-7.png

 

8. On the Outgoing server settings screen, enter the following information. Then tap Next.

Require signin: On
Username: Your full email address
Password: The email password you use to sign in to your account.
SMTP server: smtp.siteprotect.com

email_android-115000880124-8.png

 

9. The Gmail app will verify if your outgoing server settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

email_android-115000880124-9.png

 

10. On the next screen you will be able to personalize the account options.

email_android-115000880124-10.png

 

11. After a successful account creation, configure the Account name and enter Your name that will be displayed on sent messages. Tap Next to finish the account setup.

email_android-115000880124-11.png

 

How to check if you are using our secure settings?
When you set up your email account on your device, Android automatically uses SSL encrypted connection.

To make sure that your email account was set up using our secure settings, you can compare the settings in the Gmail app with our correct settings. Please follow the step-by-step instructions below.

1. Go to Settings > Accounts > Personal (IMAP) > Account settings.
2. Tap your email account to see the account information, such as the Account name, Your name, Signature and Sync frequency.

email_android-115000880124-12.png

 

3. Scroll down to the Server settings section and tap Incoming settings.

email_android-115000880124-13.png

 

4. A pop-up will appear. Verify that you are using the settings below.
a. The default settings are: Security type SSL/TLS and Port 993.

email_android-115000880124-14.png

b. The recommended settings are: Security type STARTTLS and Port 143.

email_android-115000880124-15.png

Important note: We strongly advise you to change the default settings to the recommended ones. After you do that tap Done to save the changes.

 

5. Then tap Outgoing settings to review the outgoing server settings.

email_android-115000880124-16.png

 

6. A pop-up will appear again. Verify that you are using the settings below.
a. The default settings are: Security type SSL/TLS and Port 465.

email_android-115000880124-17.png

b. The recommended settings are: Security type STARTTLS and Port 587.

email_android-115000880124-18.png

Important note: We strongly advise you to change the default settings to the recommended ones. After you do that tap Done to save the changes.

 

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II. POP configuration instructions:

1. Open the Settings app on your device. Find the section for Accounts and tap on it.

email_android-115000880124-19.png

 

2. Then tap Add Account.

email_android-115000880124-20.png

 

3. Tap Personal (POP3).

email_android-115000880124-21.png

 

4. On the Add your email address screen, enter your email address and tap Next.

email_android-115000880124-22.png

 

5. On the next screen, enter your password and tap Next.

email_android-115000880124-23.png

 

6. On the Incoming server settings screen, enter the following information. Then tap Next.

Username: Your full email address
Password: The email password you use to sign in to your account.
Server: securepop.siteprotect.com

email_android-115000880124-24.png

 

7. The Gmail app will verify if your incoming server settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

email_android-115000880124-25.png

 

8. On the Outgoing server settings screen, enter the following information. Then tap Next.

Require signin: On
Username: Your full email address
Password: The email password you use to sign in to your account.
SMTP server: smtp.siteprotect.com

email_android-115000880124-26.png

 

9. The Gmail app will verify if your outgoing server settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

email_android-115000880124-27.png

 

10. On the next screen you will be able to personalize the account options.

email_android-115000880124-28.png

 

11. After a successful account creation, configure the Account name and enter Your name that will be displayed on sent messages. Tap Next to finish the account setup.

email_android-115000880124-29.png

 

How to check if you are using our secure settings?
When you set up your email account on your device, Android automatically uses SSL encrypted connection.

To make sure that your email account was set up using our secure settings, you can compare the settings in the Gmail app with our correct settings. Please follow the step-by-step instructions below.

1. Go to Settings > Accounts > Personal (IMAP) > Account settings.
2. Tap your email account to see the account information, such as the Account name, Your name, Signature and Sync frequency.

email_android-115000880124-30.png

 

3. Scroll down to the Server settings section and tap Incoming settings.

email_android-115000880124-31.png

 

4. A pop-up will appear. Verify that you are using the settings below. After you do that tap Done to return back to the previous screen.
The default/recommended settings are: Security type SSL/TLS and Port 995.

email_android-115000880124-32.png

 

5. Then tap Outgoing settings to review the outgoing server settings.

email_android-115000880124-33.png

 

6. A pop-up will appear again. Verify that you are using the settings below.
a. The default settings are: Security type SSL/TLS and Port 465.

email_android-115000880124-34.png

b. The recommended settings are: Security type STARTTLS and Port 587.

email_android-115000880124-35.png

Important note: We strongly advise you to change the default settings to the recommended ones. After you do that tap Done to save the changes.

 

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