In this help article, you will find step-by-step instructions for setting up your Open-Xchange (POP/IMAP) mailbox on your Android device using the Gmail app.
This article contains the following sections:
I. IMAP configuration instructions:
1. Open the Settings app on your device. Find and tap on Accounts (or Accounts & sync).
2. Then tap Add Account.
3. Tap Personal (IMAP).
4. On the Add your email address screen, enter your email address and tap Next.
5. On the next screen, enter your password and tap Next.
6. On the Incoming server settings screen, enter the following information. Then tap Next.
Username: Your full email address
Password: The email password you use to sign in to your account.
Server: imap.siteprotect.com
7. The Gmail app will verify whether your incoming server settings are correct. If they are incorrect, please edit them and ensure that they are correctly configured.
8. On the Outgoing server settings screen, enter the following information. Then tap Next.
Require sign-in: On
Username: Your full email address
Password: The email password you use to sign in to your account.
SMTP server: smtp.siteprotect.com
9. The Gmail app will verify whether your outgoing server settings are correct. If they are incorrect, please edit them and ensure that they are correctly configured.
10. On the next screen you can personalize the account options.
11. After successful account creation, configure the Account name and enter Your name to be displayed in sent messages. Tap Next to finish the account setup.
How to check if you are using our secure settings?
When you set up your email account on your device, Android automatically uses an SSL-encrypted connection connection.
To make sure that you have set up your email account using our secure settings, you can compare the settings in the Gmail app with our correct settings. Please follow the step-by-step instructions below.
1. Go to Settings > Accounts > Personal (IMAP) > Account settings (or open the Gmail application and click on the Settings menu).
2. Tap your email account to see the account information, such as the Account name, Your name, Signature, and Sync frequency.
3. Scroll down to the Server settings section and tap Incoming settings.
4. A pop-up will appear. Verify that you are using the settings below.
a. The default settings are Security type SSL/TLS and Port 993.
b. The recommended settings are Security type STARTTLS and Port 143.
After you do that, tap Done to save the changes.
5. Then tap Outgoing settings to review the outgoing server settings.
6. A pop-up will appear again. Verify that you are using the settings below.
a. The default settings are Security type SSL/TLS and Port 465.
b. The recommended settings are: Security type STARTTLS and Port 587.
After you do that, tap Done to save the changes.
II. POP configuration instructions:
1. Open the Settings app on your device. Find and tap on Accounts (or Accounts & sync).
2. Then tap Add Account.
3. Tap Personal (POP3).
4. On the Add your email address screen, enter your email address and tap Next.
5. On the next screen, enter your password and tap Next.
6. On the Incoming server settings screen, enter the following information. Then tap Next.
Username: Your full email address
Password: The email password you use to sign in to your account.
Server: securepop.siteprotect.com
7. The Gmail app will verify whether your incoming server settings are correct. If they are incorrect, please edit them and ensure that they are correctly configured.
8. On the Outgoing server settings screen, enter the following information. Then tap Next.
Require sign-in: On
Username: Your full email address
Password: The email password you use to sign in to your account.
SMTP server: smtp.siteprotect.com
9. The Gmail app will verify whether your outgoing server settings are correct. If they are incorrect, please edit them and ensure that they are correctly configured.
10. On the next screen, you can personalize the account options.
11. After successful account creation, configure the Account name and enter Your name, which will be displayed in the messages you send. Tap Next to finish the account setup.
How to check if you are using our secure settings?
When you set up your email account on your device, Android automatically uses an SSL-encrypted connection.
To ensure you have set up your email account using our secure settings, you can compare the settings in the Gmail app with our correct settings. Please follow the step-by-step instructions below.
1. Go to Settings > Accounts > Personal (POP3) > Account settings (or open the Gmail application and click on the Settings menu).
2. Tap your email account to see account information, such as the Account name, your name, Signature, and Sync frequency.
3. Scroll down to the Server settings section and tap Incoming settings.
4. A pop-up will appear. Verify that you are using the settings below. After you do that, tap Done to return to the previous screen.
The default/recommended settings are Security type SSL/TLS and Port 995.
5. Then tap Outgoing settings to review the outgoing server settings.
6. A pop-up will appear again. Verify that you are using the settings below.
a. The default settings are: Security type SSL/TLS and Port 465.
b. The recommended settings are: Security type STARTTLS and Port 587.