[Resolved] Service Incident - July 13, 2017 - Open-Exchange authentication issues

IMPACT

Customers might experience intermittent issues logging into our Open-Xchange App Suite Webmail (https://webmail.hostway.com). Customers who use email clients to access their mailboxes such as Outlook, MAC Mail, etc, are affected as well.

MS Exchange 2007 and 2010 customers are not affected by this service incident.

SUMMARY

07:55 CT
We're currently experiencing a performance issue with our Open-Xchange platform.

08:15 CT
Our engineers have identified the root cause and are working on resolution.

08:25 CT
We are happy to announce that the performance issues affecting our Open-Xchange platform have been resolved.

STATUS: [Resolved]

 

 

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