[RESOLVED] Customer Account Management Platform - Emergency Maintenance

IMPACT
We are currently performing an emergency maintenance on our Customer Account Management platform (SiteControl): https://sitecontrol-sp.hostway.com, https://enterprise.hostway.com. During this maintenance customers will not able to login to SiteControl and perform changes to their websites hosting, vps hosting,  email hosting (Open Exchange  and Hosted Exchange) or managed&cloud hosting accounts.

We apologize for any inconvenience this may cause. In case further assistance is needed, please contact our technical support Team, via Live Chat or via phone at +1 (866) 467-8929.

Managed Servers, Cloud Servers, VPS, Website and Email hosting services remain operational and are not affected by this maintenance.

 

SUMMARY

Oct 18, 2017 - 06:00 AM CT - Emergency maintenance ongoing. SiteControl Management portal is not functional for all type of accounts/hosting services.

Oct 18, 2017 - 07:00 AM CT - Emergency maintenance ongoing. SiteControl Management portal is not functional for all type of accounts/hosting services. We expect SiteControl functionality to be restored by 11 AM CT.

Oct 18, 2017 - 11:00 AM CT - Due to technical difficulties, the emergency maintenance with SiteControl will not be completed by 11AM CT. Our engineers are working on resolving all remaining technical problems to restore service. We will be posting further updates in this thread.

Oct 18, 2017 - 11:00 PM CT - We are still experiencing technical difficulties with the SiteControl account management application. Our engineers are working towards final resolution. All existing Hosting Services remain operational and are not impacted.

Oct 19, 2017 - 11:00 AM CT - The technical difficulties with our Sitecontrol management tool have been resolved and it is now operational. We have already identified few individual SiteControl tools that are not fully operational. Our engineering team is working on those few items with utmost urgency.

Features currently investigated:

  • Direct login to OX Webmail from within SiteControl
    Alternative direct login - https://webmail.hostway.com/appsuite/signin
  • Newsletter and Broadcast features
  • Ordering new features

Oct 19, 2017 - 3:00 PM CT - The ability to create new OX mailboxes via SiteControl has now been resolved.

Oct 19, 2017 - 3:30 PM CT - The ability to directly login to OX Webmail from SiteControl has now been resolved.

Oct 19, 2017 - 4:30 PM CT - Newsletter and Business Broadcast features have been restored.

Oct 19, 2017 - 11:00 PM CT - Issues with accessing SiteBuilder website building tools resolved.

Status:  Resolved

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