[RESOLVED] Jan 28, 2018 - Open Xchange Portal not accessible
We are currently upgrading our Open Xchange portal - https://webmail.hostway.com. During the upgrade the portal might be inaccessible.
Note: Email flow is not impacted by this upgrade. Customers using email clients such as Outlook are not impacted.
11:40 PM CT: Our engineers continue to work on the upgrade of our Open Exchange portal.
01:43 AM CT:The upgrade of our Open Xchange portal has been completed and is now available for use.
04:00 AM CT: We are currently investigating post-upgrade technical problems with certain mailbox management features within SiteControl.
Affected SiteControl functions:
- Mailbox Password Resets
- Direct login from SiteControl into the Open Xchange Webmail. Please use https://webmail.hostway.com instead.
Note: Sending and receiving email messages through the OX Webmail and email clients such as Outlook is not impacted.
09:00 AM CT: Our Engineers are working on a permanent resolution for the remainder of SiteControl functions affected by the Open Xchange upgrade.
11:49 AM CT: Our Engineers continue to investigate a permanent resolution to the remaining issues with Open Xchange functions in SiteControl.
1:20 PM CT: We are still investigating issues regarding mailbox management with Open Xchange in SiteControl.
2:42 PM CT: Our Engineers continue to work with priority on the remaining Open Xchange SiteControl issues.
4:14 PM CT: Our Engineers are conducting internal testing on a possible fix to the remaining Open Xchange SiteControl issues.
5:32 CT: Internal testing ongoing for a possible fix to the remaining SiteControl Open Xchange issues.
7:54 CT: We are proceeding with priority on internal testing of solutions to the remaining Open Xchange SiteControl issues.
1:56 AM CT: The Direct login from SiteControl into the Open Xchange Webmail has been fixed. Our Engineers continue to work with priority on the remaining Open Xchange SiteControl issues.
2:03 PM CT: The inability to update email passwords via SiteControl has been fixed by our Engineers.
5:29 PM CT: Intermittent issues in accessing the https://webmail.hostway.com portal through various browsers reported.
5:32 PM CT: Our engineers are monitoring and testing solutions to the intermittent issues.
8:59 PM CT: The majority of the issues should be resolved. We are continuing to monitor the system for intermittent issues.