How to create Mail Account, Mail Forwarding and Auto-reply in Plesk


How to Create Mail Account

1. Go to Mail.

2. Click Create Email Address.

3. Type the left part of the email address before the @ sign, and if you have several domain names on your account, select the domain name under which the email address will be created.

4. Leave the Mailbox checkbox selected. Clearing this checkbox makes sense only if you want to use this address as a mail forwarder, which will forward all incoming mail to another address.

5. Specify the mailbox size and password

6. Click OK.



How to create Mail Forwarding

  1. Go to Mail > Email Address > Forwarding
  2. Select the Switch on mail forwarding.
  3. Specify one or several email addresses to which email must be forwarded. When specifying email addresses, separate them with white spaces, commas, semicolons, or type each of them on a new line.
  4. Click OK.
  5. If you do not want to keep copies of forwarded messages in the mailbox, go to Mail > Email Address, clear the Mailbox checkbox, and click OK.


To switch off mail forwarding:

  1. Go to Mail > Email Address > Forwarding
  2. Clear the Switch on mail forwarding checkbox, and click OK.



How to create Email Alias

* Email Aliases - Email aliases can be used as temporary disposable addresses that can be published on the Internet. When spam starts coming to an address that was set up as an email alias, you can remove that alias and create another one.

Do any of the following:

  • To add an address, type it into the Email alias box, and click OK.
  • To remove an address, click the Remove link to the right of the address you want to remove.



How to switch on/off Auto-reply

To set up automatic reply settings for an email address:

  1. Go to Mail > Email Address > Auto-Reply
  2. Select the Switch on auto-reply checkbox, and specify the following settings:
    • Auto-reply message subject.
    • Message format. We recommend that you leave the option Plain text selected because some of your recipients might be unable to see the text formatted with HTML.
    • Message text.
    • Forward to. If you want to forward incoming messages to another email address, type an email address in this box.
    • Send an automatic response to a unique email address no more than (the specified number of times per day). The default value is "1 time a day", meaning that if your mailbox receives several messages from the same email address in one day, Plesk will send automatic response only to the first message. If the value is "2", than Plesk will send automatic response for the first and the second messages, and so on.
    • Attached files. If you want to attach a file to your message, click Browse and select a file.
    • Switch off auto-reply on (the specified date). Select this checkbox if you want the automatic replying to stop on a specific date, for example, the date when you return from holidays.
  3. Click OK.


To switch off automatic replying clear the Switch on auto-reply option and click OK.



How to turn on/off Antivirus protection

To defend your system from viruses, do not open suspicious email attachments, enable antivirus protection on the server side.

To switch on antivirus protection for a mailbox:

  1. Go to Mail > Email address > Antivirus.
  2. Select the checkbox Switch on antivirus protection for this email address.Choose the desired mail scanning mode. You can switch on scanning for incoming mail, outgoing mail, or both.
  3. Click OK.



To switch off antivirus protection for a mailbox:

  1. Go to Mail > Email address > Antivirus.
  2. Clear the checkbox Switch on antivirus protection for this email address.
  3. Click OK.
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