HOW TO FIX the CDP backup agent, error "Could not find a suitable hcpdriver module for your system

HOW TO FIX the CDP backup agent from the following error "Could not find a suitable hcpdriver module for your system


Possible errors from the CDP agent

1) After running the command r1soft-setup --get-module  or  serverbackup-setup --get-module

You may get the following error

Failed to find headers at `/lib/modules/3.10.0-693.11.6.el7.x86_64/build`.

Get module failed.

Falling back to old get-module ...


1.1) You need to check if you have the necessary tools to build the module

 # yum install kernel-headers-$(uname -r)

 # yum install kernel-devel-$(uname -r)

Once you install the these tools please run the command again r1soft-setup --get-module  or  serverbackup-setup --get-module


1.2) If the building of module failed again. Run the following command

 # yum update r1soft-getmodule.x86_64

Then try again

 # serverbackup-setup --get-module

 NOTE:  This is deprecated r1soft-setup --get-module so try to run serverbackup-setup --get-module


2) You cannot build the module directly on the Linux system


2.1) Verify your kernel version by running

          # uname -r


2.1.1 )Download the module directly from the R1doft website

Example my Kernel is  3.10.0-693.11.6.el7.x86_64 and I download the module


2.2.2) Go to the directory

               # cd /lib/modules/r1soft


2.1.3) Download the module

# wget


2.1.4) restart the CDP-agent

# /etc/init.d/cdp-agent restart  # RedHat 6

# systemctil restart sbm-agent.service  Redhat 7


2.1.5) Under the directory /lib/modules/r1soft you should see a link created


 lrwxrwxrwx 1 root root      63 Feb 24 18:19 hcpdriver.o -> /lib/modules/r1soft/hcpdriver-cki-3.10.0-693.11.6.el7.x86_64.ko


Was this article helpful?
8 out of 8 found this helpful

Have more questions? Contact our support instantly via Live Chat