[RESOLVED] May 29, 2018 - Issues with Domain Registrations/Management

We are currently experiencing degraded performance with some aspects of domain registration

  • Domain contact information updates not displaying correctly
  • Unable to register or transfer-in some ccTLD domains
  • Registrant verification not triggered for some contact updates

We will post further updates to this service incident post.

Updates

 05.29.2018 11:32AM CT - We have identified an issue with the management of domain name registrations.

05.30.2018 07:15AM CT - Our Development team is still working on the domain names management issues.

 05.30.2018 10:47AM CT - The issue with registrations and transfers for .ca and co.uk domain names has been resolved. At the moment our Development team is still working on the following issues:

- Domain contact information updates not displaying correctly
- Registrant verification not triggered for some contact updates
- EPP key and consent form emails not being sent out

05.31.2018 06:36AM CT -

The following issues have been resolved:
- The registration errors for: .UK and .CA domains
- EPP key and consent form emails delayed or not sent
- Contact updates on the "Contact Information" page not saving

Our Engineers are still investigating the following:
- Unable to register or transfer-in some ccTLD domains
- Registrant verification not triggered for some contact updates

06.01.2018 08:00AM CT - Our Engineers are still investigating the issue with Registrant verification not triggered for some contact updates.

06.04.2018 12:35PM CT - Our Engineers continue to work on the following issues:

- Registrant verification not triggered for some contact updates
- Push domain functionality failing intermittently

06.05.2018 11:32AM CT - There are no further updates at this time. Previous issues are still outstanding and our Development team is still working on them.

06.05.2018 1:05PM CT - We have resolved the issue with "Registrant verification not triggered for some contact updates". Our Development team is working on the following issues:

- Unable to transfer-in some ccTLD domains
- Push domain functionality failing intermittently

06.07.2018 11:41AM CT - There are no further updates at this time. Previous issues are still outstanding and our Development team is still working on them.

06.08.2018 08:06AM CT - We are continuing to work on resolving the issues with Domain contact updates, Domain pushes, and ccTLD issues.

06.11.2018 2:52PM CT - Our development team are still looking on resolving the Domain contact updates, Domain pushes, and ccTLD issues.

06.18.2018 07:15AM CT - The Domain contact updates should now be resolved. Our Developers are currently working on the following issues:

- Failures with the domain push function
- Unable to transfer-in some ccTLD domains

06.26.2018 9:27AM CT -Our team is still investigating the following issues:

- Domain pushes failing intermittently
- Inability to transfer-in and manage some ccTLD domains

07.16.2018 08:46AM CT - The reported issues with domain management have been resolved.