[Resolved] - June 8, 2018 - Chat support degradation in service

Summary

We are currently experiencing a degradation in service with our chat system. Some chat responses to and from support may be delayed or may need to be resent. We are actively working on a resolution of the current situation.

 

Updates

2:35 PM CT: We are currently working with the vendor of the chat system and investigating possible solutions.

6:15 PM CT: Root cause has been identified and the issue has been resolved.