[Resolved] Dec 3, 2018 – SiteControl Inaccessible

Summary

We are currently experiencing accessibility issues with our Site Control panel http://sitecontrol-sp.hostway.com/. We are investigating the root cause. No customer-level production services are impacted – all customer email, hosting, and domain services are operational.

 


Updates

8:25 AM CT: We are currently investigating a service impacting issue with SiteControl.

9:45 AM CT: Our engineers are still investigating the root cause. 

10:05 AM CT: Root cause identified. Our engineers are applying an emergency fix to the affected service.

12:18 PM CT: The issue is not completely resolved. Some customers may face an issue logging into SiteControl, receiving an error message "Incorrect Username or password.". Our administrators are working on it.

08:00 AM CT: The accessibility issues with our Site Control panel have been resolved.