[Resolved] - August 1, 2018 - Chat support degradation in service

Summary

We are currently experiencing technical issues with our live chat support service. We are actively working on a resolution. In the mean time please use our 24/7 phone support channel: +1 (866) 467-8929.

 

Updates

10:05 AM CT: We are currently working with the vendor of the chat system and investigating possible solutions.

11:30 AM CT: Our chat vendor's engineers are actively investigating the connectivity issues. The next update will be provided in 60 minutes, or as events warrant.

12:15 PM CT: Our chat vendor has confirmed that the connectivity issue has been resolved. The chat service is working as expected. We apologize for any inconvenience caused.