[RESOLVED] August 15th 2019 - Phone and chat system unavailable

We are currently investigating an internal system impacting event, affecting our telephone and chat systems. Currently the lines (866) 467-8929, 866-HOSTWAY and chat functionalities are unreachable.

Our team is currently investigating the event. 

Note: No impact on customer services.

 

Updates

9:10 AM CT - Our team identified an event with our telephone and chat system and are working to have services restored. 

9:30 AM CT - Root cause identified. Phone and Chat systems are back online.