[RESOLVED] August 21st, 2019 - Impaired Access to OpenXchange Mailboxes via SiteControl

We are currently investigating a service impacting event affecting the performance of our account management system - SiteControl. Users may experience issues trying to access OpenXchange mailboxes via SiteControl. This should not be affecting direct login to OpenXchange or any email clients set to work with our email services.

 

Updates

09:00 AM CT - Our administrators are currently investigating the root cause of the issue and as soon as we have any updates we will be posting them here. Thank you for your understanding on this matter.

1:00 PM CT - The root cause has been identified. Our administrators are working towards applying a fix. Meanwhile, direct access to OpenXchange can be established via https://webmail.hostway.com

1:50 PM CT - The email access functionality is restored and the email platform is stable. Thank you for your patience.