[RESOLVED] October 30, 2019 - Network issue affecting some internal support tools

Summary:

We are currently experiencing an internal network issue affecting some of our internal support tools. Production services such as email and websites are functioning correctly, but chat support and some internal support tools are currently down. Customers may experience some delays with support requests as a result.

Updates:

11:56 AM CT: Our network engineers are currently investigating the root cause of the issue.

12:30 PM CT: The matter is resolved. Thank you for your understanding on this.