[RESOLVED] August 24th, 2020 - OpenXchange - Degradation of Email Functionality

Summary

We are currently investigating a service impacting event affecting our email service.  Customers using the Webmail platform are unable to access their email addresses at this time. 

 

Updates

11:35 AM CT: Our administrators are currently investigating the reported issue

11:50 PM CT: The root cause of the reported issue has been identified by our System Administrators and we are working towards a resolution.

12 :45 PM CT: The main cause has been identified and the issue has been resolved. We continue to monitor the platform.