[RESOLVED] September 3rd, 2020 - OpenXchange - Degradation of Email Functionality

 

Summary

We are currently investigating a service impacting event affecting our email service.  Customers using the Webmail platform are unable to access their email addresses at this time. The email functionality through email program is limited as well.

 

Updates

01:00 AM CT: Our administrators are currently investigating the reported issue

1:50 АM CT: The root cause of the reported issue has been identified by our System Administrators and we are working towards a resolution.

2:30 AM CT: The main cause has been identified and the issue has been resolved. We continue to monitor the platform.