How Do I Enable ActiveSync Service For A User?

This article describes the process of enabling ActiveSync service.

You can enable ActiveSync for Exchange users:

• For one or multiple users
• For a particular user
• Set ActiveSync to be automatically enabled on Exchange users creation

To enable ActiveSync service for one or more users: 

1. Log in to CONTROL PANEL.
2. Navigate to Services > Mailboxes.
3. Check the box in the ActiveSync column next to the required user.
4. Click Proceed.

      5. On the next screen, click Confirm.

To enable ActiveSync for a particular user:

1. Log in to CONTROL PANEL.
2. Navigate to Users > click on Display Name of the user > Exchange > ActiveSync
3. Click Enable ActiveSync

To set ActiveSync to be automatically enabled on Exchange users creation:

1. Log in to CONTROL PANEL.
2. Navigate to Services > Mailboxes > Mobile > ActiveSync

      3. Check if the setting on top of the table states ActiveSync is automatically enabled for newly created Exchange users and if not click on Edit > Check the box > Save Changes.

Note: The device limit in Exchange 2013/2016 is set to 100, however, there is a maximum of 10 concurrent connections to each mailbox. You can see a list of connected devices and remove the ones that are no longer used in CONTROL PANEL, My Services, and Outlook Web Access.