Skip to main content

Facebook (FB) Connect Guide

  • Updated

This article contains the following sections:

 

Introduction

Your Facebook (FB) location needs to be connected to the platform for NearMeNow to keep your location data updated.

Important: The user establishing the connection to Facebook must be administrator of the Facebook page. Similarly to a website, a Facebook page can be used to give more information about or to represent a business, an organization, a person, etc.

Please refer to the steps below to check your Page Role in Facebook.

 

How to check your Page Role on Facebook?

1. Log in to your Facebook Profile
(Once signed up for a Facebook account with basic login credentials, you will set up a main profile that represents you as an individual on Facebook by sharing information about you (like interests, photos, etc.).

2. Navigate to your page

3. Below the main header bar, you will find the header bar of your page

Select the 'Settings' tab on the top right

4. Select 'Page Roles' on the left navigation panel

Depending on your page role (If your page is still a classic page, you can set people's page role to "admin" in order to give them full permission to manage it. In the New Pages Experience, you will give people "access" to pages instead of assigning them roles.), you will be able to see all the users and their assigned roles.

Scroll down to 'Existing Page Roles' and find your user. 

If you wish to connect to an existing page, you must be the administrator of the page to establish a successful connection.

Info: If you are managing a Brand page, it is important that you are administrator of the Brand page.

 

Claiming existing locations
If your business already has existing location pages, these must be claimed through Facebook first. To learn about requesting access to Facebook pages, click here.

 

Step-By-Step Guide

  1. Connect - Go to the 'Listings' tab of the location and click "Connect" on the Facebook widget to start the process.


  2. Start - A pop-up window will open showing you the details of the location you are about to connect to the platform.

    If you wish to connect a Facebook page managed by someone else, please go to Step 5C.

    In all other cases, please click "Start".


  3. Sign in - Make sure you log in to the Facebook account you manage the location(s) with already or wish to manage the location(s) with.

    Please note: If you have no Facebook Account you need to create one to be able to create a Facebook page. Find more about Facebook Business Manager and how to create an account here.

  4. Allow Access- A window will open in which you are asked to grant the Local Listing Connector access to the Facebook account. Click “Allow”.

    If you have previously allowed access, this step will be skipped.

  5. Select Location

    What you need to do next depends on the current state of the Facebook page.

    We put together an overview for you covering all options below:

    5A: Connect an existing company page that is managed by you
    Search the Facebook location you would like to connect in the list of available options and select the location by clicking "Confirm".

     

    5B: Connect an existing unofficial (unmanaged) page
    If you wish to connect a location that exists, yet is unclaimed, you must first claim the page through Facebook!
    Then you must follow the Option A flow.

     

    5C: Connect an existing company page that is managed by someone else
    If the Facebook page is owned or administered by one of your businesses (e.g. a franchisee), you can send them the link in the connect flow under ‘Someone else is taking care of your Facebook page?’.

    They can then sign in to the respective Facebook account using their email and password and confirm within a few clicks that the profile may be connected to our platform. As soon as the owner/administrator of the Facebook page has approved the account connection the process is complete.

 

Having trouble finding and connecting your page to the platform? Make sure you are meeting the criteria required to connect your page explained here.

Warning: If your admin Page Role is subsequently removed or your password is changed, the connection will be invalidated and must be re-established. It is vital for the user to grant the permissions for the updates to be successful.

Related articles