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Creating a new Business Email (Open-Xchange) mailbox

  • Updated

A Website Hosting and/or Email & Collaboration (Open-Xchange) customer can create and manage email boxes via their SiteControl management interface. The instructions in this article are not applicable to Microsoft Exchange mailboxes.

This article contains the following sections:

 

I. How to create a new OX mailbox:

1. Log in to SiteControl and click the Setup and Manage Email link available on the home page.

 

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Alternatively, you can click on the Email icon under Manage Services, which will open the email section of SiteControl. On the next page, you can select Open-Xchange App Suite.

 

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2. Click on the Create Email Address button to begin creating mailboxes.
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3. On the Create Email Address page, follow the instructions below:

 

  • Step 1: Select the OX mailbox type. More information about the different types can be found at our Hosted Open Xchange webpage.

Important: OX Mail type mailboxes are included in all website hosting plans

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  • Step 2: Enter the name of the new email address. The email address will also become the username for the mailbox.

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  • Step 3: Enter and confirm a password in line with the provided password complexity requirements.Note: The two icons indicate if the password requirements are fulfilled and if the password fields match.

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  • Step 4: Choose to activate and configure additional options like automatic replies and email forwarding. There is also an option to enable or disable mailbox upgrades to other Open-Xchange plans.

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  • Step 5: When you are ready, click on the Create Email Address button.

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II. How to reset an Open-Xchange mailbox password via SiteControl

Current Open-Xchange mailbox passwords are not visible for security reasons. If necessary, you can either reset the password via SiteControl or change the current password via the OX App Suite webmail.

 

1. Log in to SiteControl and click the Setup and Manage Email link available on the home page.

Alternatively, you can click on the Email icon under Manage Services, which will open the email section of SiteControl. On the next page, you can select Open-Xchange App Suite.


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2. Locate the mailbox in question and click the Edit button next to it. This will take you to the Edit Email Address page where you can reset the mailbox password.


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3. On the Edit Email Address page, enter your new password and click Apply Changes.
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4. A green confirmation message will appear at the top of the page to indicate that the password was successfully changed.
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III. How to reset an Open-Xchange mailbox password via the OX Webmail interface

1. Sign in to the OX App Suite webmail using your mailbox credentials at https://webmail.hostway.com

NetNation customers, please go to https://webmail.netnation.com

For more detailed instructions on how to access the OX App Suite webmail please open this article


2. Click the Settings icon (gear wheel icon) on the right side of the top navigation bar. Click the Settings menu item.

 

3. This opens the Basic Settings menu. Scroll down, find and click the Change Password ... button.
 
4. Type your current password then enter and repeat the new one. When ready, click the

Change password and sign out button.



 

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