How do I configure my email client (General Instructions)?

 

In this help article you will find general instructions and settings on how to configure your Open-Xchange (POP/IMAP) mailbox in the most popular email clients and mobile devices.

Note: You can also access your email via the Open-Xchange Webmail interface at https://webmail.hostway.com. NetNation customers please use: https://webmail.netnation.com


Generic instructions:


The linked articles below contain instructions on how to set up your Open-Xchange mailbox as POP or IMAP account on various email clients for Windows and Mac.

Windows desktop clients:

Mac desktop clients:

Mobile devices:

Note: The email settings in the tables below apply to all e-mail clients and mobile devices. They can be used to set up your Open-Xchange mailbox as POP or IMAP email account, with SSL or TLS encrypted connection (recommended).


I. POP account types:

1. Incoming mail server settings (POP3):

 

  with SSL encrypted connection

Incoming POP server  

  securepop.siteprotect.com

User Name  

  Your full email address

Password  

  Your e-mail account password

Authentication type  

  Password

Use Secure Sockets Layer (SSL)  

  YES

Port  

  995

 

2. Outgoing server settings (SMTP):

 

with TLS/STARTTLS encrypted connection (recommended)

with SSL encrypted connection (alternative)

Outgoing SMTP server 

smtp.siteprotect.com

User Name 

Your full email address

Password 

Your e-mail account password

Authentication type 

Password

Type of encrypted  connection 

TLS

SSL

Port 

587

465

 

Important Notes for alternate SMTP ports:

  • Many Internet Service Providers (ISPs) are blocking the default SMTP port 25, which is the port used to send email messages. They are doing this to cut down the amount of spam that is sent from their network. Alternate SMTP ports 587 or 465 are recommended.
  • If a firewall or your Internet Service Provider (ISP) blocks the 587 port, an alternate SMTP port 465 with SSL encryption type can be used.

 

II. IMAP account types

1. Incoming mail server settings (IMAP):

 

with TLS/STARTTLS encrypted connection (recommended)

with SSL encrypted connection (alternative)

Incoming IMAP server 

imap.siteprotect.com

User Name 

Your full email address

Password 

Your e-mail account password

Authentication type 

Password

Type of encrypted  connection 

TLS

SSL

Port 

143

993

 


2. Outgoing server settings (SMTP):

 

with TLS/STARTTLS encrypted connection (recommended)

with SSL encrypted connection (alternative)

Outgoing SMTP server 

smtp.siteprotect.com

User Name 

Your full email address

Password 

Your e-mail account password

Authentication type 

Password

Type of encrypted  connection 

TLS

SSL

Port 

587

465

Important Notes for alternate SMTP ports:

  • Many Internet Service Providers (ISPs) are blocking the default SMTP port 25, which is the port used to send email messages. They are doing this to cut down the amount of spam that is sent from their network. Alternate SMTP ports 587 or 465 are recommended.
  • If a firewall or your Internet Service Provider (ISP) blocks the 587 port, an alternate SMTP port 465 with SSL encryption type can be used.