Registrant Contact Email Verification FAQ
- What is a registrant contact email verification?
- How long does the verification process take to complete?
- Why did I get an email from email@example.com stating I have to verify my registrant contact?
- What happens if I don't complete the verification process?
- Why did I not receive the verification email, how can I get it resent?
- Why is my domain resolving to a website that says my domain has been suspended?
- I completed the verification after my domain was suspended but the domain is still resolving to the suspended website, why?
- How can I update my domain's Registrant Contact
- Where can I learn more about my benefits and responsibilities as a gTLD registrant?
- Where can I find gTLD registrant educational material as published by ICANN?
Registrant Contact Information Change and FAQ
Important Changes to the Domain Name Registration Agreement
On December 1st, 2016, a new Transfer Policy, mandated by ICANN, went into effect to all accredited Registrars.
This new policy briefly states that any change to a domain's Registrant Name, Organization, and/or Email Address will trigger a new Change of Registrant process, during which the domain name will be placed in a 60-day transfer lock.
Please note that ICANN allows current Registrants to opt-out of the transfer lock before the Change of Registrant is initiated. If you would like to opt-out or would like to receive more information on the matter, please contact Support.
What is a registrant contact email verification?
Effective January 1st, 2014, as mandated by ICANN all new registrations of generic Top Level Domains (gTLDs) must be subject to a registrant email verification process by the sponsoring registrar. If your registrant contact has not previously been verified by the DomainPeople.com registrar, you will be receiving an email verification message addressed from DomainPeople.com with instructions to quickly and easily verify your contact by clicking on a link to complete your email verification. Once your contact is verified you will not be subject to any future verification for domains using the same verified contact. We advise you to complete the verification as soon as possible to avoid domain suspension that will result if your verification is not completed within 15 days of your registration, or the date that you change the first name, last name, or email address of the registrant contact of a gTLD registration. Domains registered prior to January 1st 2014 will only be subject to email verification if and when the first name, last name, or email address of the registrant contact information is updated.
How long does the verification process take to complete?
Your registrant contact will be considered verified the moment you click on the verification link in the email you receive. You will also be presented with a verification confirmation page. If you continue to use the same registrant contact for future domain registrations, you will not be required to verify your contact again.
Why did I get an email from firstname.lastname@example.org stating I have to verify my registrant contact?
DomainPeople is the ICANN accredited registrar that maintains your domain name registration, and as an ICANN registrar, DomainPeople is required to verify new and updated registrant contacts through an email verification process.
What happens if I don't complete the verification process?
If you do not complete the verification process, ICANN requires registrars to suspend the domain name registration if a registrant contact is not verified within 15 days. If you do not verify within the 15 day window, the name servers for the domain will change and the domains will resolve to a suspension page. The suspension page will enable you to have the verification email resent. Once the verification is completed, the name servers will return to their previous values but it can take up to 48 hours for the DNS to propagate.
Why did I not receive the verification email, how can I get it resent?
The verification email is sent to the registrant email address that appears on the Whois report for a domain. Please login to your online account manager to confirm the email address is correct. If it is incorrect, simply update the email with the correct spelling and the verification email will automatically be resent to the updated email address within 30 minutes. If your email address is correct, or if you do not receive the verification email after making an update, please contact our support department for assistance.
Why is my domain resolving to a website that says my domain has been suspended?
If you do not complete the verification process within 15 days, your domain will start to resolve to a website stating the domain is suspended and is pending verification. The page will contain a button to click that will resend the verification email to the registrant's email address. Once the verification is completed, the domain name servers will return to their previous values and the suspension site will display a confirmation stating the verification has completed and that the original website will come back online within 24 to 48 hours.
I completed the verification after my domain was suspended but the domain is still resolving to the suspended website, why?
If you complete the verification after your domain is suspended, the suspension website will indicate that the verification has completed and the original site will come back online within 24 to 48 hours. If your website does not return after 48 hours, please contact our support department for assistance.
Where can I learn more about my benefits and responsibilities as a gTLD registrant?
ICANN has published a list of registrant benefits and responsibilities on its website located at: http://www.icann.org/en/resources/registrars/registrant-rights/benefits
Where can I find gTLD registrant educational material as published by ICANN?
You can find gTLD registrant educational material on the ICANN website at:
Registrant Contact Information Change FAQ
Q: What would trigger this change of Registrant process?
A: Making any change to the first name, last name, organization field, or email within the Registrant contact object, will start the process. An approval email will go out to both the old and new Registrants.
Q: What happens if it’s not an actual transfer but minor updates to first name, last name, email or organization field?
A: At this time, any change to any of those fields will begin the change of Registrant process.
Q: Who has to approve the change of Registrant request?
A: Both the new and the prior Registrant need to approve the change of Registrant request.
Q: What if I am both the old and the new Registrant?
A: You will be required to approve the change of Registrant request twice.
Q: What happens if the new Registrant approves the request but the old Registrant denies the request?
A: This will cancel the whole request and the WHOIS will revert back to the previous Registrant’s info.
Q: What happens if the new Registrant denies the request?
A: Then the change of Registrant request is cancelled and the previous WHOIS info remains the same.
Q: What happens if I am the new Registrant and I do not receive the email request to approve the change of Registrant?
A: The process will timeout. You will need to start the process again using a different email address.
Q: How long does the new Registrant have to approve the request before it expires/times out?
A: 7 days from the change request.
Q: What happens if I submit another change of Registrant request when one is currently pending?
A: The first request will be cancelled.
Q: After a Change of Registrant, are there any restrictions on transferring that name?
A: If you want to transfer and change the Registrant at the same time, you should transfer the domain first, and then the change the Registrant. Failure to do so will result in your domain being locked for 60 days.
Q: Is there any way to opt out of the 60 day lock after a change of Registrant is applied?
A: Yes, we will offer the prior Registrant a chance to opt out of the 60 days transfer lock at the time of the initial Change of Registrant request. In order to start the process, please contact our Support Team.